Support
Something not working the way it should? Write in — the person who answers is the person who makes the app.
Get in touch
The fastest route is email [email protected]. We usually reply within two working days.
Common questions
The scanner couldn't read the ingredients
Move the camera closer to the ingredient list (the part starting with "Aqua" or "Water"), find better light and avoid glare off the plastic. If the label is worn, you can type the product name and ingredient list in by hand.
How do I cancel my subscription?
In iPhone Settings: tap your name, then Subscriptions, choose Glowy+ and cancel. Cancellation has to happen at least 24 hours before renewal. Your subscription stays active until the end of the period you've already paid for.
I changed iPhone and lost my history
Because Glowy+ has no account, history lives on the device. If you restored a backup of the old iPhone onto the new one, the data comes with it. Without a backup, there's unfortunately no way to recover it.
I'd like a refund
App Store refunds are handled by Apple, at reportaproblem.apple.com. If the charge doesn't make sense to you, write to us as well — we want to understand what happened.
Found a bug?
Tell us what happened, on which screen, and which iPhone model you're using. A screenshot helps enormously. It shortens the path to a fix.